Global UC Solutions Architect — Cisco & Video Expert

General Dynamics Information Technology, Inc.

Camp Springs (MD)

On-site

USD 108,000 - 127,000

Full time

14 days+

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Benefits offered by this job

Total Rewards package

Full flex work weeks

Paid time off and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking an Enterprise UC Solutions Architect to drive the design, implementation, and ongoing operation of enterprise UC services for a U.S. government contract.

You will oversee global UC initiatives, ensure high availability, and contribute to continuous improvement of UC infrastructures and procedures. The role requires extensive UC and Cisco expertise, experience with CUCM/CMM/CMS/TMS/Expressway/Webex, and strong collaboration across teams to

Qualifications

Certifications: CCIE (Desired, not required), CCNP Collaboration on Telepresence/Video
Hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams.
Bachelor's degree in Computer Science, MIS, or related field and 12 years related experience or Master’s degrees in Computer Science, MIS, or related field and 10 years related experience
7+ years of experience working with CER, CUC, IM&P and UCCE
5+ years leading UC technology initiatives in global enterprises
Extensive experience with the following UC solutions – Polycom, Cisco, Avaya.
Skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning
Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures.
Expert knowledge in UC ... WAN technologies, and documentation with Visio/office tools
Experience with architecting, delivering, and troubleshooting UC technologies (telephony/voice mail, videoconferencing, etc.)
Experience with ITIL v3/v4 and Agile/DevOps processes
Familiarity with NIST security guidelines (800-53/800-63) and authentication tech
Excellent written and verbal communication and ability to brief and present
Strong time management, multi-tasking, and detail-oriented work ethic

Responsibilities

Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies
Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
Lead efforts to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, ensuring high availability
Define and create organized quality UC system architectures for reliability and maintenance
Lead integration and interoperability of UC with multiple applications and platforms
Provide support and assistance in UC fault isolation and performance management
Design and implement monitoring and reporting to measure quality and guide improvements
Provide real-time assistance to UC Multimedia Operations staff
Liaison with internal/external resources to define optimum UC solutions
Maintain and update UC skillset with trends and future methods
Develop and maintain technical artifacts for UC services
Provide training, webinars, whitepapers to customers
Communicate proactively with customers