Remote Triage Nurse - Patient Care Advocate

CVS Health; Maine; Hybride; USD 36 000 - 103 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Résumé du poste

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care via telephonic support, outside regular clinic hours. This full-time remote role requires an active RN license and ability to manage time, documentation, and patient care with a focus on exceptional patient experience.

The position offers a comprehensive benefits package and the opportunity to advance within the Triage RN team. Flexible shifts, CE requirements, and full-time remote work are highlighted in the role

Qualifications

• Active, non-probationary state Registered Nurse license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• High-level of conscientiousness.
• Focus on delivering an Unmatched Patient Experience on every call and interaction.
• Motivated to complete all CE and licensure requirements without prompting.
• US work authorization.

Responsabilités

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks or requests that are within the scope and ability of the role.
• Schedule appointments for patients that may be off-cadence or are requesting an appointment.
• Arrange transportation for clinic visits.

Connaissances

RN license

Time management

Autonomy

Reliability

Remote patient care

Formation

Active RN license in OSH states

Description du poste

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care via telephonic support, outside regular clinic hours. This full-time remote role requires an active RN license and ability to manage time, documentation, and patient care with a focus on exceptional patient experience.

The position offers a comprehensive benefits package and the opportunity to advance within the Triage RN team. Flexible shifts, CE requirements, and full-time remote work are highlighted in the role