Remote RN Triage Nurse - Patient Care Advocate

CVS Health; Arkansas; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care via telephone outside regular clinic hours, addressing patients’ medical, social, and psychological needs.

Responsibilities include providing confident patient service, adhering to policies, accurate documentation, and scheduling appointments while coordinating transportation as needed. Remote work requires reliable internet and private workspace.

Qualifications

• Active, non-probationary RN license in all states of OSH practice.
• Ability to manage time autonomously with reliability.
• Strong focus on delivering an unmatched patient experience on every call.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Document clearly and precisely during calls.
• Complete documentation for all patient requests prior to ending a call.
• Check CareReq queue for completeness.
• Complete tasks within scope and ability of role.
• Schedule appointments for off-cadence patients.
• Arrange transportation for clinic visits.

Skills

Time management

Autonomous work

Conscientiousness

Patient experience focus

Remote work readiness

Communication skills

Education

RN license (state-registered)

Tools

Google Suite

PC proficiency

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care via telephone outside regular clinic hours, addressing patients’ medical, social, and psychological needs.

Responsibilities include providing confident patient service, adhering to policies, accurate documentation, and scheduling appointments while coordinating transportation as needed. Remote work requires reliable internet and private workspace.