Remote Triage Nurse - Patient Care & Access Expert

CVS Health; New York (NY); Hybrid; USD 36,000 - 103,000; Full time

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a fully remote role. The position supports patients by addressing medical, social, and psychological needs via telephone, outside of standard clinic hours.

You will document clearly, manage CareReqs, and assist with appointments and transportation as needed. The role emphasizes strong problem-solving, reliability, and exceptional patient experience.

Qualifications

• Active, non-probationary state Registered Nurse license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• High-level of conscientiousness.
• Focus on delivering an Unmatched Patient Experience on every call and interaction.
• Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays.
• US work authorization.

Responsibilities

• Provide confident and professional service to OSH patients
• Follow current Prescription Refill policy
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call
• Complete documentation for all patient requests prior to ending a call
• Check the CareReq queue and ensure CareReqs are complete
• Complete all tasks or requests that are within the scope and ability of the role
• Schedule appointments for patients that may be off-cadence or are requesting an appointment
• Arrange transportation for clinic visits
• Other duties as assigned

Skills

Active RN license

Autonomous work

Time management

Conscientiousness

Patient experience

Remote work proficiency

Education

RN license

Tools

Google Suite

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a fully remote role. The position supports patients by addressing medical, social, and psychological needs via telephone, outside of standard clinic hours.

You will document clearly, manage CareReqs, and assist with appointments and transportation as needed. The role emphasizes strong problem-solving, reliability, and exceptional patient experience.