Remote Treasury Support Specialist

Mercantile Bank; Grand Rapids (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Tuition reimbursement

Life insurance

Discounted bank services

Employee stock purchase plan

Health savings accounts

Flexible spending accounts

Legal protection

Volunteer opportunities

Job summary

Mercantile Bank in Grand Rapids, MI, seeks a full-time Treasury Support Specialist to join our growing community bank. The role offers the flexibility of working from home and a balance between professional and personal life while delivering technical support to business customers.

You’ll start in the office to support onboarding and training, then have the option to work from home one day per week. A tech-savvy, customer-focused individual with 1-3 years of service experience and a high school

Qualifications

• High school diploma or GED required.
• 1-3 years of customer service experience preferred.
• Strong communication skills and professional demeanor.
• Ability to learn new systems and provide tech support to business customers.

Responsibilities

• Answer calls from our business customers and provide technical support and direction.
• Log and create customer incidents.
• Escalate product and sales related questions to appropriate team members / departments.

Skills

Customer service

Tech aptitude

Communication

Professional demeanor

Learning new systems

Education

High school diploma or GED

Job description

Mercantile Bank in Grand Rapids, MI, seeks a full-time Treasury Support Specialist to join our growing community bank. The role offers the flexibility of working from home and a balance between professional and personal life while delivering technical support to business customers.

You’ll start in the office to support onboarding and training, then have the option to work from home one day per week. A tech-savvy, customer-focused individual with 1-3 years of service experience and a high school