Remote Travel Support Specialist — Flexible Hours

Sawmilldcllc; Grand Rapids (MI); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training and ongoing

Growth opportunities

Travel-related perks and discounts

Supportive remote team

Job summary

Sawmilldcllc in the United States seeks a Remote Client Support Representative to assist travelers before, during, and after trips. You will be the primary contact via email, phone, and chat, delivering friendly, proactive help in a fully remote setting.

You should be organized, enjoy solving problems, and learn new booking tools quickly. Training is provided, with opportunities for growth in a travel-focused company and access to industry perks and discounts.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Independent work

Learning new tools

Travel passion

Job description

Sawmilldcllc in the United States seeks a Remote Client Support Representative to assist travelers before, during, and after trips. You will be the primary contact via email, phone, and chat, delivering friendly, proactive help in a fully remote setting.

You should be organized, enjoy solving problems, and learn new booking tools quickly. Training is provided, with opportunities for growth in a travel-focused company and access to industry perks and discounts.