Remote Travel Support Specialist - Flexible Hours + Perks

Sawmilldcllc; Boise (ID); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks

Supportive remote team

Job summary

Sawmilldcllc seeks a Remote Client Support Representative to assist travelers before, during, and after their trips. In this fully remote role, you are a key contact, helping ensure a smooth travel experience.

Responsibilities include responding to inquiries via email, phone, and messaging; assisting with itinerary changes, cancellations, updates, and special requests; and guiding destinations and agency processes.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized and detail-oriented.
• Capable of working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Strong written & verbal communication

Customer service experience

Highly organized

Detail-oriented

Independent remote work

Learn new systems

Job description

Sawmilldcllc seeks a Remote Client Support Representative to assist travelers before, during, and after their trips. In this fully remote role, you are a key contact, helping ensure a smooth travel experience.

Responsibilities include responding to inquiries via email, phone, and messaging; assisting with itinerary changes, cancellations, updates, and special requests; and guiding destinations and agency processes.