Remote Travel Support Specialist

Remote Careers; Grand Rapids (MI); Remote; USD 38,000 - 52,000; Full time

Job summary

Remote Careers is seeking a Customer Service Representative to support clients in travel planning from a remote location within the United States. You will handle inquiries, reservations, and general service needs while delivering a positive experience.

The role suits organized, customer-focused individuals who thrive in a fast-paced, remote setting and want opportunities for professional development and flexible scheduling.

Qualifications

• Customer service experience is preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable using online systems and communication tools.
• Reliable internet connection and professional remote work setup.
• Ability to work independently while remaining team-oriented.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Assist clients with travel-related questions and reservation support.
• Provide accurate information regarding itineraries, policies, and services.
• Maintain organized customer records within company systems.
• Resolve customer concerns professionally and efficiently.
• Collaborate with team members and travel partners as needed.
• Deliver a positive customer experience from inquiry through completion.

Skills

Customer service

Communication

Organizational skills

Remote work setup

Independent yet team-oriented

Problem solving

Tools

CRM software

Email/Chat tools

Job description

Remote Careers is seeking a Customer Service Representative to support clients in travel planning from a remote location within the United States. You will handle inquiries, reservations, and general service needs while delivering a positive experience.

The role suits organized, customer-focused individuals who thrive in a fast-paced, remote setting and want opportunities for professional development and flexible scheduling.