Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Boston (MA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Ongoing training and guidance

Supportive team environment

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. The role involves responding to inquiries, handling bookings, and ensuring overall client satisfaction. Ideal candidates are detail-oriented with strong communication skills and a passion for travel. This is a remote position with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Experience in customer service, ideally in travel or hospitality.
• Strong problem-solving skills to handle client inquiries effectively.
• Ability to work remotely and adapt to flexible scheduling.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings and special requests.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle questions or concerns with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Job description

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. The role involves responding to inquiries, handling bookings, and ensuring overall client satisfaction. Ideal candidates are detail-oriented with strong communication skills and a passion for travel. This is a remote position with flexible scheduling and opportunities for growth within the agency.