Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Albuquerque (NM); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% remote position with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A travel agency is seeking a reliable and service-driven Travel Customer Support Specialist to support clients throughout their travel journey from booking to returning home. This remote position involves assisting with bookings and providing accurate information about travel requirements while ensuring client satisfaction. The ideal candidate is organized, detail-oriented, and passionate about travel and customer service. Opportunities for growth and travel perks are offered.

Qualifications

• Customer service experience (travel or hospitality experience is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized

Detail-oriented

Comfortable using technology

Job description

A travel agency is seeking a reliable and service-driven Travel Customer Support Specialist to support clients throughout their travel journey from booking to returning home. This remote position involves assisting with bookings and providing accurate information about travel requirements while ensuring client satisfaction. The ideal candidate is organized, detail-oriented, and passionate about travel and customer service. Opportunities for growth and travel perks are offered.