Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Seattle (WA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks

Ongoing training and guidance

Job summary

A travel agency is seeking a Travel Customer Support Specialist to provide exceptional service to clients throughout their travel journey. This fully remote role requires someone passionate about travel and skilled in problem-solving and communication. You will assist with inquiries, bookings, and client satisfaction follow-ups. The agency offers a supportive environment with growth opportunities and travel perks, making it ideal for enthusiastic customer service professionals.

Qualifications

• Strong written and verbal communication skills are essential.
• Prior customer service experience is preferred but not mandatory.
• Ability to use technology and various booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings and cancellations.
• Provide accurate information about travel and policies.
• Follow up with clients for satisfaction confirmation.

Skills

Excellent written and verbal communication skills

Customer service experience

Detail-oriented

Organized

Problem-solving skills

Job description

A travel agency is seeking a Travel Customer Support Specialist to provide exceptional service to clients throughout their travel journey. This fully remote role requires someone passionate about travel and skilled in problem-solving and communication. You will assist with inquiries, bookings, and client satisfaction follow-ups. The agency offers a supportive environment with growth opportunities and travel perks, making it ideal for enthusiastic customer service professionals.