Remote Travel Support Specialist - Client Care & Bookings

Kopp Travels; Portland (OR); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% remote position with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training and guidance

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey, from booking to return. This fully remote role emphasizes excellent communication, customer support, and technology skills. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates are organized, dependable, and passionate about travel. The position offers flexibility, growth opportunities, and exclusive travel perks.

Qualifications

• Strong problem-solving skills are essential.
• Passion for travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized

Dependable

Detail-oriented

Comfortable using technology

Job description

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey, from booking to return. This fully remote role emphasizes excellent communication, customer support, and technology skills. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates are organized, dependable, and passionate about travel. The position offers flexibility, growth opportunities, and exclusive travel perks.