Remote Travel Support Specialist: Booking Changes

RateHawk; United States; Remote; USD 7.500 - 9.400; Vollzeit

Benefits dieser Stelle

Corporate discounts on hotels

Zusammenfassung

RateHawk is seeking a Customer Support Specialist to join the Modification Team. You will handle bookings changes and cancellations, advise clients, and communicate with suppliers and clients via email and phone. Join a fast-growing international travel-tech company with a flexible, remote setup and KPI-based bonus.

The role emphasizes quick learning, empathy, and reliability, with the ability to work from home and contribute to a dynamic global team.

Qualifikationen

• Upper-intermediate English proficiency required.
• Kindness, empathy, stress-resistance, politeness and responsibility.
• Ability to learn quickly and stay results-focused.

Aufgaben

• Resolve client issues by helping with bookings changes or cancellations via CRM.
• Advise clients on bookings and our products.
• Communicate with suppliers, hotels, and clients by email and phone.
• Work with CRM systems and internal databases efficiently.

Kenntnisse

English proficiency

Empathy

Quick learner

Politeness

Responsibility

Tools

CRM systems

Internal databases

Jobbeschreibung

RateHawk is seeking a Customer Support Specialist to join the Modification Team. You will handle bookings changes and cancellations, advise clients, and communicate with suppliers and clients via email and phone. Join a fast-growing international travel-tech company with a flexible, remote setup and KPI-based bonus.

The role emphasizes quick learning, empathy, and reliability, with the ability to work from home and contribute to a dynamic global team.