Customer Support Specialist (Modification Team LATAM)

RateHawk; United States; Remote; USD 7,500 - 9,400; Full time

Benefits offered by this job

Corporate discounts on hotels

Job summary

RateHawk is seeking a Customer Support Specialist to join the Modification Team. You will handle bookings changes and cancellations, advise clients, and communicate with suppliers and clients via email and phone. Join a fast-growing international travel-tech company with a flexible, remote setup and KPI-based bonus.

The role emphasizes quick learning, empathy, and reliability, with the ability to work from home and contribute to a dynamic global team.

Qualifications

• Upper-intermediate English proficiency required.
• Kindness, empathy, stress-resistance, politeness and responsibility.
• Ability to learn quickly and stay results-focused.

Responsibilities

• Resolve client issues by helping with bookings changes or cancellations via CRM.
• Advise clients on bookings and our products.
• Communicate with suppliers, hotels, and clients by email and phone.
• Work with CRM systems and internal databases efficiently.

Skills

English proficiency

Empathy

Quick learner

Politeness

Responsibility

Tools

CRM systems

Internal databases

Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

• Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from from 8 a.m. to 8 p.m. Colombia time.
• Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

The Process:

• Application and Assessment: You’ll receive an assessment link when you apply, if there’s a match, you’ll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!

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