Remote Travel Support & Incident Resolution Specialist

Remote Jobs; United States; Remote; USD 9,500 - 13,000; Full time

Benefits offered by this job

Remote Work

Great Team

Flexible Schedule

Salary + KPI Bonus

Learning & Conferences

Hotel Discounts

Job summary

RateHawk is hiring a Customer Support Specialist (Incident Resolution) to rapidly resolve client issues and advise on bookings in a remote setting. You will engage with suppliers, hotels, and clients, using our CRM and internal databases to ensure smooth operations.

We value upper-intermediate English, empathetic and professional communication, and quick learning. A computer and microphone are required; travel knowledge is a plus.

Qualifications

• English proficiency at an upper-intermediate level (spoken and written).
• Soft skills: kindness, empathy, stress-resistance, politeness and responsibility.
• Quick learner with ability to stay results-focused.
• Tech: functioning computer and microphone.
• Understanding of travel business and booking systems is a plus.

Responsibilities

• Rapidly and effectively resolve client issues via our CRM system.
• Advise clients with expert guidance on bookings and products.
• Communicate with suppliers, hotels and clients by email and phone.
• Work with CRM systems and internal databases efficiently.

Skills

English Proficiency

Soft Skills

Quick Learner

Tech Requirements

Travel Knowledge

Tools

CRM Systems

Internal Databases

Job description

RateHawk is hiring a Customer Support Specialist (Incident Resolution) to rapidly resolve client issues and advise on bookings in a remote setting. You will engage with suppliers, hotels, and clients, using our CRM and internal databases to ensure smooth operations.

We value upper-intermediate English, empathetic and professional communication, and quick learning. A computer and microphone are required; travel knowledge is a plus.