Remote Travel Experience Specialist

Consultwithtray; Detroit (MI); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Training & mentorship

Growth opportunities in team

Job summary

Consultwithtray is seeking a Travel Support Specialist to guide clients through their complete travel journey from booking to post-trip follow-up, all from a fully remote workspace.

You will manage reservations, handle client communications, and ensure every detail is perfect while researching options to match client preferences. The role emphasizes organization, reliability, and proactive client care in a flexible, remote environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service or travel industry is a plus.
• Ability to work independently in a fully remote setting.
• Detail-oriented and deadline-driven.
• Able to learn new digital tools and booking platforms.

Responsibilities

• Guide clients from booking through post-trip follow-up.
• Process reservations, changes, cancellations, and special requests.
• Communicate with clients via email, phone, and online platforms.
• Research travel options based on client preferences.
• Maintain organized records of bookings and client information.
• Provide proactive check-ins to ensure client satisfaction.
• Coordinate multiple trips using systems and tools.
• Resolve inquiries and issues quickly and professionally.

Skills

Communication

Organization

Problem-solving

Customer service

Remote work

Attention to detail

Tech literacy

Job description

Consultwithtray is seeking a Travel Support Specialist to guide clients through their complete travel journey from booking to post-trip follow-up, all from a fully remote workspace.

You will manage reservations, handle client communications, and ensure every detail is perfect while researching options to match client preferences. The role emphasizes organization, reliability, and proactive client care in a flexible, remote environment.