Remote Travel Support Specialist | Flexible Hours

Getaway Travel Agency; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Team training

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative to assist clients from the moment they book to the moment they return home, delivering exceptional service. You will handle inquiries, bookings, changes, and provide destination information with a focus on accuracy and satisfaction.

This fully remote role offers flexible scheduling, opportunities for growth within the agency, and access to exclusive travel perks and discounts.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive.
• Comfortable with technology and booking systems.
• Passion for travel and helping others plan experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive discounts.
• Supportive team environment with ongoing training.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Skills

Communication

Customer service

Detail-oriented

Tech-savvy

Travel passion

Tools

Booking platforms

Job description

Getaway Travel Agency is seeking a Travel Customer Representative to assist clients from the moment they book to the moment they return home, delivering exceptional service. You will handle inquiries, bookings, changes, and provide destination information with a focus on accuracy and satisfaction.

This fully remote role offers flexible scheduling, opportunities for growth within the agency, and access to exclusive travel perks and discounts.