Remote Travel Services Coordinator

Next Stop Travel; Aurora (IL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and ongoing support

Job summary

Next Stop Travel is a remote-based organization that provides planning and coordination services. We seek a Customer Service Representative to assist clients, organize service arrangements, and support coordination processes in a structured remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, and manage reservations with external providers while maintaining accurate records and contributing to process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Organizational skills

Communication

Independent work

Digital tools

Job description

Next Stop Travel is a remote-based organization that provides planning and coordination services. We seek a Customer Service Representative to assist clients, organize service arrangements, and support coordination processes in a structured remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, and manage reservations with external providers while maintaining accurate records and contributing to process improvements.