Remote Customer Service & Travel Coordination Specialist

Next Stop Travel; Louisville (KY); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Performance-based pay

Job summary

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting.

This role requires strong attention to detail, the ability to manage multiple tasks, and effective communication across platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organization

Communication

Self-management

Tools

CRM software

Scheduling tools

Job description

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting.

This role requires strong attention to detail, the ability to manage multiple tasks, and effective communication across platforms.