Remote Travel Reservations Specialist

Southern Bridge Group; Knoxville (TN); Remote; USD 21,000 - 30,000; Full time

Job summary

Southern Bridge Group is seeking motivated individuals to join as Reservation Services Coordinators in a fully remote role. You will research and compare vacation options, provide excellent customer service, and coordinate reservations.

Ideal candidates reside in eligible U.S. states and are comfortable communicating via phone, email, and online platforms. Training and ongoing development are provided to build skills in reservations and customer relationships.

Qualifications

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer-service

Multitasking

Remote-work

Organization

Self-motivation

Tools

Email platforms

Phone/online chat

Job description

Southern Bridge Group is seeking motivated individuals to join as Reservation Services Coordinators in a fully remote role. You will research and compare vacation options, provide excellent customer service, and coordinate reservations.

Ideal candidates reside in eligible U.S. states and are comfortable communicating via phone, email, and online platforms. Training and ongoing development are provided to build skills in reservations and customer relationships.