Remote Travel Reservations Coordinator

Southernbridgegroup; Newport News (VA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Mentorship and team support

Job summary

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role in the United States. You will assist customers by researching and comparing travel options, coordinate reservations, and maintain accurate information.

The role emphasizes professional customer service throughout planning, timely communication of policies and deadlines, and ongoing training. Ideal for self-motivated individuals who excel remotely and wish to build repeat clientele.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Organizational skills

Remote work

Self-motivated

Multitasking

Job description

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role in the United States. You will assist customers by researching and comparing travel options, coordinate reservations, and maintain accurate information.

The role emphasizes professional customer service throughout planning, timely communication of policies and deadlines, and ongoing training. Ideal for self-motivated individuals who excel remotely and wish to build repeat clientele.