Remote Travel Reservations & Experience Planner

Southern Bridge Group; Macon (GA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Access to booking technology

Mentorship and team support

Skill-building opportunities

Potential repeat business referrals

Job summary

Southern Bridge Group is seeking Reservation Services Coordinators for a fully remote role. You will research vacation options, provide customer service, and coordinate reservations with attention to detail and customer satisfaction.

This position offers flexible scheduling, ongoing training, and opportunities to develop skills in reservations, marketing, and business-building while supporting a remote team.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Organization

Remote work

Phone & Email

Self-motivation

Job description

Southern Bridge Group is seeking Reservation Services Coordinators for a fully remote role. You will research vacation options, provide customer service, and coordinate reservations with attention to detail and customer satisfaction.

This position offers flexible scheduling, ongoing training, and opportunities to develop skills in reservations, marketing, and business-building while supporting a remote team.