Remote Reservations & Travel Concierge

Southern Bridge Group; Charleston (SC); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Mentorship and team support

Access to industry resources and tools

Job summary

Southern Bridge Group is seeking motivated, organized Reservation Services Coordinators for a fully remote role. You will research and present vacation options, handle reservations, and communicate clearly with customers.

This position offers flexible scheduling, ongoing training, and mentorship, with opportunities to develop skills in customer service, reservation management, and industry knowledge.

Qualifications

• Must be 18+ years old.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple requests.
• Self-motivated and able to work remotely.
• Previous customer service or hospitality experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers researching and comparing vacation options.
• Provide professional customer service throughout planning and reservation.
• Coordinate reservations and maintain customer information.
• Communicate reservation details, policies, deadlines, and updates.
• Respond to customer questions via phone, email, and online platforms.
• Follow up with customers before and after reservations.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Self-motivation

Problem solving

Education

High school diploma or equivalent

Tools

Booking software

Job description

Southern Bridge Group is seeking motivated, organized Reservation Services Coordinators for a fully remote role. You will research and present vacation options, handle reservations, and communicate clearly with customers.

This position offers flexible scheduling, ongoing training, and mentorship, with opportunities to develop skills in customer service, reservation management, and industry knowledge.