Remote Travel Planning & Concierge Specialist

Hallford Travels; Albany (GA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Training resources

Mentorship support

Supplier discounts

Job summary

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions and coordinate arrangements from a home office, delivering friendly, dependable service. You will research and coordinate travel options including cruises, vacation packages, tours, and hotel accommodations, responding to questions and confirming reservations with suppliers.

This remote role offers travel industry training, ongoing support from an experienced team, and supplier

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.
• Previous experience in customer service or travel is helpful but not required.

Responsibilities

• Provide excellent customer service to clients planning travel.
• Research and coordinate travel options including cruises, vacation packages, tours, and hotels.
• Respond to client questions and provide helpful travel information.
• Communicate with travel suppliers to confirm reservations and travel details.
• Maintain accurate records of client interactions and bookings.
• Stay informed on travel promotions, supplier updates, and destination information.
• Provide support to clients before and after travel when needed.

Skills

Customer service

Communication

Remote work

Email

Online platforms

Detail orientation

Organization

Professional communication

Job description

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions and coordinate arrangements from a home office, delivering friendly, dependable service. You will research and coordinate travel options including cruises, vacation packages, tours, and hotel accommodations, responding to questions and confirming reservations with suppliers.

This remote role offers travel industry training, ongoing support from an experienced team, and supplier