Remote Travel Support & Concierge Specialist

Hallford Travels; Naperville (IL); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Industry training and resources

Support from travel team

Supplier discounts

Job summary

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel planning and bookings. This role emphasizes friendly, dependable service delivered from a remote environment.

You will research and coordinate travel options, respond to inquiries, communicate with suppliers, and keep accurate records while staying informed on promotions and destination details.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.
• Previous experience in customer service or travel is helpful but not required.

Responsibilities

• Provide excellent customer service to clients planning travel.
• Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations.
• Respond to client questions and provide helpful travel information.
• Communicate with travel suppliers to confirm reservations and travel details.
• Maintain accurate records of client interactions and bookings.
• Stay informed on travel promotions, supplier updates, and destination information.
• Provide support to clients before and after travel when needed.

Skills

Customer service

Communication

Remote work

Email tools

Attention to detail

Independent working

Job description

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel planning and bookings. This role emphasizes friendly, dependable service delivered from a remote environment.

You will research and coordinate travel options, respond to inquiries, communicate with suppliers, and keep accurate records while staying informed on promotions and destination details.