Remote Travel Concierge & Planning Specialist

Hallford Travels; New Orleans (LA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work opportunity

Industry training resources

Support from travel team

Supplier discounts

Job summary

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate arrangements, and provide ongoing support throughout the planning process. This role emphasizes friendly, dependable service delivered from a remote environment.

Ideal candidates enjoy helping others, communicate clearly, and can work independently using email and online platforms. Travel industry training and resources are provided, along with discounts when available.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.
• Previous experience in customer service or travel is helpful but not required.

Responsibilities

• Provide excellent customer service to clients planning travel.
• Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations.
• Respond to client questions and provide helpful travel information.
• Communicate with travel suppliers to confirm reservations and travel details.
• Maintain accurate records of client interactions and bookings.
• Stay informed on travel promotions, supplier updates, and destination information.
• Provide support to clients before and after travel when needed.

Skills

Strong customer service

Communication skills

Remote work

Email & online platforms

Organized with attention to detail

Professional communication

Job description

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate arrangements, and provide ongoing support throughout the planning process. This role emphasizes friendly, dependable service delivered from a remote environment.

Ideal candidates enjoy helping others, communicate clearly, and can work independently using email and online platforms. Travel industry training and resources are provided, along with discounts when available.