Remote Travel Planner & Customer Service Pro (Flexible)

Departuretravels; Virginia Beach (VA); Remote; USD 45,000 - 65,000; Full time

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join its remote Customer Service team. You will support families through every stage of their travel journeys, coordinating options, documents, and timelines while delivering friendly, professional service.

This flexible remote role emphasizes organization, clear communication, and a passion for helping clients create memorable trips, with opportunities to grow as the team expands.

Qualifications

• Experience in customer service or travel industry is preferred.
• Strong written and verbal communication with clients.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Guide clients through every stage of travel planning and booking.
• Coordinate trip details, options, and documentation.
• Communicate professionally via email, phone, and messaging.
• Support clients with changes, cancellations, and updates.

Skills

Customer service

Communication

Organization

Travel planning

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join its remote Customer Service team. You will support families through every stage of their travel journeys, coordinating options, documents, and timelines while delivering friendly, professional service.

This flexible remote role emphasizes organization, clear communication, and a passion for helping clients create memorable trips, with opportunities to grow as the team expands.