Remote Travel Concierge & Customer Service Pro

Departuretravels; Berkeley (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to support clients remotely through every stage of their journey, from inquiry to post-trip follow-up. This flexible telework role is ideal for someone who loves travel planning, clear communication, and organized service delivery.

You will coordinate destinations, options, and documentation while maintaining stellar client relationships and adapting to evolving travel plans.

Qualifications

• Experience delivering high-quality customer service in travel or service industries.
• Ability to manage multiple client inquiries and bookings with accuracy.
• Excellent communication and organizational skills.

Responsibilities

• Guide clients through travel planning stages and options.
• Respond to inquiries via email, phone, and messages with professionalism.
• Coordinate travel documents, bookings, and updates.
• Follow up post-trip to ensure satisfaction and gather feedback.

Skills

Customer service

Travel planning

Remote work

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to support clients remotely through every stage of their journey, from inquiry to post-trip follow-up. This flexible telework role is ideal for someone who loves travel planning, clear communication, and organized service delivery.

You will coordinate destinations, options, and documentation while maintaining stellar client relationships and adapting to evolving travel plans.