Remote Travel Concierge and Customer Support Specialist

Departuretravels; Cary (NC); Remote; USD 42,000 - 56,000; Full time

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant Customer Service team member for a remote role. You will guide clients through every stage of travel planning, respond to inquiries, and maintain professional communication throughout the booking experience.

This flexible remote opportunity emphasizes organization, travel knowledge, and collaboration with a supportive remote team, with evenings required occasionally to assist clients.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant Customer Service team member for a remote role. You will guide clients through every stage of travel planning, respond to inquiries, and maintain professional communication throughout the booking experience.

This flexible remote opportunity emphasizes organization, travel knowledge, and collaboration with a supportive remote team, with evenings required occasionally to assist clients.