Remote Travel Planner & Customer Service Lead

Departuretravels; Jersey City (NJ); Remote; USD 40,000 - 60,000; Full time

Job summary

Departure Travel is seeking a motivated Lead Travel Agent / Travel Assistant to guide clients through every stage of the travel journey in a remote setting. You will handle inquiries, present options, and maintain professional communication throughout the booking process.

This remote role emphasizes organization, travel knowledge, and exceptional service, with opportunities for growth, collaboration with a supportive team, and flexible evening availability to support clients around the world.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a motivated Lead Travel Agent / Travel Assistant to guide clients through every stage of the travel journey in a remote setting. You will handle inquiries, present options, and maintain professional communication throughout the booking process.

This remote role emphasizes organization, travel knowledge, and exceptional service, with opportunities for growth, collaboration with a supportive team, and flexible evening availability to support clients around the world.