Remote Travel Planner & Client Experience Lead

Departuretravels; Atlanta (GA); Remote; USD 42,000 - 68,000; Full time

Job summary

Departure Travel is seeking a remote Lead Travel Agent / Travel Assistant to guide families through every stage of travel planning, from inquiries to booking confirmations. You will provide professional, timely communication and help travelers turn ideas into detailed itineraries.

The role emphasizes travel coordination, documentation, and updates, staying informed on destinations and agency processes, and collaborating with a remote team.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Collaborate with team members in a supportive remote environment

Job description

Departure Travel is seeking a remote Lead Travel Agent / Travel Assistant to guide families through every stage of travel planning, from inquiries to booking confirmations. You will provide professional, timely communication and help travelers turn ideas into detailed itineraries.

The role emphasizes travel coordination, documentation, and updates, staying informed on destinations and agency processes, and collaborating with a remote team.