Remote Travel Planner & Customer Service Lead

Departuretravels; Knoxville (TN); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant who thrives in a remote environment and guides clients through every stage of their travel journey, from inquiry to booking confirmation. This role emphasizes courteous communication, organized record‑keeping, and a client‑focused approach to travel planning.

The position offers a flexible remote schedule with opportunities for professional growth, collaboration with teammates, and occasional evening availability to support

Responsibilities

• Guide clients through every stage of the travel planning process
• Respond to client emails, phone calls, and messages professionally
• Maintain organized client records and travel information
• Collaborate with team members in a remote environment and be flexible with evening availability

Skills

Customer service

Communication

Organization

Travel planning

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant who thrives in a remote environment and guides clients through every stage of their travel journey, from inquiry to booking confirmation. This role emphasizes courteous communication, organized record‑keeping, and a client‑focused approach to travel planning.

The position offers a flexible remote schedule with opportunities for professional growth, collaboration with teammates, and occasional evening availability to support