Remote Travel Concierge — Craft Seamless Journeys

Jones Express Travel; Kansas City (MO); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Remote work flexibility

Professional growth & training

Job summary

Jones Express Travel is seeking a Remote Travel Specialist to guide clients through every step of their journey, from planning to return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Based remotely, you will use booking tools and collaborate with a dedicated team to deliver stress‑free experiences and exclusive travel perks to clients across the country.

Qualifications

• Excellent written and verbal communication is essential.
• Experience in customer service, preferably in travel, hospitality, or related fields.
• High attention to detail and strong organizational habits.

Responsibilities

• Respond to client inquiries across email, phone, and messaging channels in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate, up-to-date information on destinations, documents, and agency processes.
• Follow up with clients to confirm plans and gather post-trip feedback.
• Address client concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Jones Express Travel is seeking a Remote Travel Specialist to guide clients through every step of their journey, from planning to return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Based remotely, you will use booking tools and collaborate with a dedicated team to deliver stress‑free experiences and exclusive travel perks to clients across the country.