Remote Travel Planner & Client Experience Lead

Departuretravels; Plano (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

Departure Travel is seeking a motivated Remote Customer Service Vacation Planner to join our growing remote team. You will guide clients through every stage of travel planning, respond to inquiries, and ensure a smooth booking experience.

In this flexible remote role, you will coordinate itineraries, provide destination information, and maintain organized client records while delivering empathetic, responsive service to travelers.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a motivated Remote Customer Service Vacation Planner to join our growing remote team. You will guide clients through every stage of travel planning, respond to inquiries, and ensure a smooth booking experience.

In this flexible remote role, you will coordinate itineraries, provide destination information, and maintain organized client records while delivering empathetic, responsive service to travelers.