Remote Travel Planner & Customer Service Specialist

Departuretravels; Fort Worth (TX); Remote; USD 42,000 - 64,000; Full time

Job summary

Departure Travel is seeking a detail-oriented Remote Customer Service Vacation Planner to support clients throughout their travel journey. This role emphasizes client communication, planning assistance, and travel coordination in a flexible remote environment.

Ideal candidates are motivated, organized, and customer-focused, able to adapt to evolving itineraries and provide a stress-free booking experience for travelers.

Qualifications

• Experience in handling customer inquiries via email, phone, or chat.
• Familiarity with travel bookings and documentation is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages professionally.
• Support clients with travel modifications, cancellations, and updates.
• Maintain organized client records and communication.

Skills

Customer service

Travel planning

Communication

Organization

Job description

Departure Travel is seeking a detail-oriented Remote Customer Service Vacation Planner to support clients throughout their travel journey. This role emphasizes client communication, planning assistance, and travel coordination in a flexible remote environment.

Ideal candidates are motivated, organized, and customer-focused, able to adapt to evolving itineraries and provide a stress-free booking experience for travelers.