Remote Travel Operations Team Lead

Socket.dev; Exton (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

World Travel Inc. is seeking a Team Manager, Operations to lead a team of Travel Consultants in a virtual corporate environment. The role emphasizes driving exceptional customer service, staff development, and achieving SLA and client satisfaction targets.

Key duties include coaching the team, aligning scheduling and staffing, and collaborating with senior leadership to optimize business results and growth while ensuring end-to-end reservation fulfillment is efficient and error-free.

Qualifications

Responsibilities

• Manages the daily performance of the team members and daily business, promoting quality work, productive consultants, optimal customer service, and maximizing reservations.
• Acts as key contact for accounts for operational support and coordinates with training to develop staff and meet KPIs.
• Supports client and vendor relationships, reviews account trends, and helps drive YOY productivity and SLA improvements.

Job description

World Travel Inc. is seeking a Team Manager, Operations to lead a team of Travel Consultants in a virtual corporate environment. The role emphasizes driving exceptional customer service, staff development, and achieving SLA and client satisfaction targets.

Key duties include coaching the team, aligning scheduling and staffing, and collaborating with senior leadership to optimize business results and growth while ensuring end-to-end reservation fulfillment is efficient and error-free.