Remote Operations Supervisor: Corporate Travel Lead

BCD Travel; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible hours and remote work

Career growth opportunities

Vacation days

Travel industry perks

Inclusive work environment

Job summary

BCD Travel in the United States seeks an experienced Supervisor Operations (Remote) to lead a travel consultant team, coach performance, monitor KPIs and workload, and drive service quality in a virtual environment. The role requires strong leadership in corporate travel operations, expertise with Sabre and SAP Concur, excellent English communication, and a commitment to developing team skills.

This full-time position offers remote work flexibility and a competitive salary within the stated

Qualifications

• Extensive experience in the corporate travel management industry.
• Relevant supervising experience.
• Advanced skills on GDS Sabre and SAP Concur Travel.
• Strong critical thinking and problem-solving skills.
• Proficient in Microsoft Office applications.
• Excellent verbal and written communication skills in English.
• Prior experience supporting life sciences or pharmaceutical clients is preferred.

Responsibilities

• Provide leadership to a team of travel consultants.
• Collaborate with performance data to maximize the effectiveness of the team.
• Develop learning programs for closing own short- and long-term competency gaps.
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties.
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.).
• Monitor global distribution systems (GDS) queues daily to maintain quality control.

Skills

Corporate travel management

Supervising experience

GDS Sabre

SAP Concur Travel

Problem solving

MS Office

English communication

Life sciences/pharma experience

Tools

Sabre

SAP Concur

Job description

BCD Travel in the United States seeks an experienced Supervisor Operations (Remote) to lead a travel consultant team, coach performance, monitor KPIs and workload, and drive service quality in a virtual environment. The role requires strong leadership in corporate travel operations, expertise with Sabre and SAP Concur, excellent English communication, and a commitment to developing team skills.

This full-time position offers remote work flexibility and a competitive salary within the stated