Remote Travel Planner & Customer Service Lead

Departuretravels; Memphis (TN); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a remote Customer Service Vacation Planner to join our growing team. You will guide clients through every stage of travel, handle inquiries, provide timely communication, and ensure a smooth booking experience.

The role emphasizes organized planning, proactive follow-up, and a customer-first approach in a flexible remote environment with opportunities to grow within the team.

Qualifications

• Experience in customer service, preferably remote.
• Strong communication and organizational skills.
• Passion for travel and planning itineraries.
• Ability to manage multiple client requests concurrently.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Skills

Customer service

Remote work

Travel planning

Tools

Travel planning software

Job description

Departure Travel is seeking a remote Customer Service Vacation Planner to join our growing team. You will guide clients through every stage of travel, handle inquiries, provide timely communication, and ensure a smooth booking experience.

The role emphasizes organized planning, proactive follow-up, and a customer-first approach in a flexible remote environment with opportunities to grow within the team.