Remote Travel & Loyalty Concierge

International SOS; Virginia Beach (VA); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

401K

Health benefits

Paid time off

Remote work from home

No sales

Job summary

International SOS is seeking skilled Customer Service Representatives to support global client programs from a remote USA location. You will handle inquiries via phone, email, and chat, delivering professional, timely, and accurate assistance for lifestyle services and loyalty programs.

The role emphasizes hospitality mindset, travel knowledge, and the ability to work in a fast-paced, performance-driven environment with flexible scheduling.

Qualifications

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel or loyalty program experience is highly valued.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Multitasking

Interpersonal skills

Attention to detail

Time management

Fast-paced environment

2+ years CS experience

Call center experience

Hospitality/travel/loyalty

GDS knowledge

Investigative mindset

Education

High school diploma or equivalent

Tools

GDS systems

Job description

International SOS is seeking skilled Customer Service Representatives to support global client programs from a remote USA location. You will handle inquiries via phone, email, and chat, delivering professional, timely, and accurate assistance for lifestyle services and loyalty programs.

The role emphasizes hospitality mindset, travel knowledge, and the ability to work in a fast-paced, performance-driven environment with flexible scheduling.