Remote Travel & Loyalty Concierge

International SOS; Kansas City (MO); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly rate

Full-time (40 hours/week)

Paid training

401K

Medical, Dental & Vision

Paid time off

Remote work from home

No sales

Job summary

International SOS is seeking skilled Customer Service Representatives to support global client programs from a remote setting. You will handle inbound requests via phone, email, and chat, delivering polished, timely assistance for lifestyle services and loyalty program benefits.

Ideal candidates have at least 2 years in interactive customer service, strong communication, and the ability to multi-task across systems.

Qualifications

• Minimum 2 years of interactive customer service experience (call center or high-volume support preferred).
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued.
• Strong communication and problem-solving skills.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Call center experience

Multitasking

Communication skills

Problem solving

Tools

GDS systems

Job description

International SOS is seeking skilled Customer Service Representatives to support global client programs from a remote setting. You will handle inbound requests via phone, email, and chat, delivering polished, timely assistance for lifestyle services and loyalty program benefits.

Ideal candidates have at least 2 years in interactive customer service, strong communication, and the ability to multi-task across systems.