Remote Concierge & Loyalty Support Specialist

International SOS; Hartford (CT); A distancia; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive rate

Full-time

Paid training

401K

Health benefits

Paid time off

Remote work

No sales

Descripción de la vacante

International SOS is seeking remote Home-based Customer Service Representatives to support our global clients. You will handle inbound requests via phone, email, and chat, delivering accurate, timely assistance on lifestyle services, travel coordination, dining, events, and loyalty program benefits.

Ideal candidates have at least 2 years of interactive customer service experience, strong communication, and the ability to multitask across systems.

Formación

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.

Responsabilidades

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Conocimientos

Fluent English

Spanish

French

Mandarin

Cantonese

Portuguese

Excellent communication

Multitasking

Educación

High school diploma

Descripción del empleo

International SOS is seeking remote Home-based Customer Service Representatives to support our global clients. You will handle inbound requests via phone, email, and chat, delivering accurate, timely assistance on lifestyle services, travel coordination, dining, events, and loyalty program benefits.

Ideal candidates have at least 2 years of interactive customer service experience, strong communication, and the ability to multitask across systems.