Remote Customer Support Specialist - Travel and Loyalty

International SOS; Springfield (IL); A distancia; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

401K

Healthcare benefits

Paid time off

Remote work

No sales

Descripción de la vacante

International SOS is hiring remote customer service representatives in the United States. The role handles inbound requests via phone, email, and chat, delivering professional support for lifestyle services, travel coordination, entertainment, dining, events, and loyalty benefits.

You will document interactions, manage cases, and maintain quality while meeting metrics. Requires 2+ years in customer service and ability to work evenings/weekends.

Formación

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued.
• A passion for helping customers and solving problems.
• Strong communication and interpersonal skills.
• The ability to multitask across multiple systems and requests.
• Attention to detail and strong time management.
• Comfort working in a fast-paced, performance-driven environment.

Responsabilidades

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Conocimientos

Strong communication

Customer service experience

Multitasking

Attention to detail

Time management

GDS experience

Educación

High school diploma or equivalent

Herramientas

GDS systems (Amadeus, Sabre, Galileo)

Descripción del empleo

International SOS is hiring remote customer service representatives in the United States. The role handles inbound requests via phone, email, and chat, delivering professional support for lifestyle services, travel coordination, entertainment, dining, events, and loyalty benefits.

You will document interactions, manage cases, and maintain quality while meeting metrics. Requires 2+ years in customer service and ability to work evenings/weekends.