Remote CSR: Travel & Loyalty Programs

International SOS; Lexington (KY); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401K (Retirement Plan)

Medical, Dental & Vision benefits

Paid time off

Remote Work from home opportunity

Paid training

No sales required

Job summary

International SOS, through Aspire Lifestyles, is seeking skilled Customer Service Representatives to support global programs from a remote USA location. You will handle inbound requests via phone, email, and chat, delivering professional, timely assistance for lifestyle services, travel, dining, events, and loyalty benefits.

The role offers a competitive hourly rate with incentives, full-time schedules, paid training, 401K, medical/dental/vision, PTO, and remote work from home.

Qualifications

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Communication

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

International SOS, through Aspire Lifestyles, is seeking skilled Customer Service Representatives to support global programs from a remote USA location. You will handle inbound requests via phone, email, and chat, delivering professional, timely assistance for lifestyle services, travel, dining, events, and loyalty benefits.

The role offers a competitive hourly rate with incentives, full-time schedules, paid training, 401K, medical/dental/vision, PTO, and remote work from home.