Remote Travel Experience Specialist

Nova Travels

Montgomery (AL)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Travel perks and discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers during the planning and preparation of their trips, helping clients feel informed and confident about their travel plans while delivering a positive customer experience. You will communicate with clients via email, phone, and messaging platforms, review plans, share destination insights, and follow up before departure.

This is a remote position with flexible scheduling and opportunities for professional

Qualifications

Strong communication and interpersonal skills.
Organized with attention to detail.
Comfortable using online tools and digital platforms.
Customer service mindset is valued.
Remote position with flexible scheduling options.
Training and ongoing support provided.
Opportunities for professional development in travel.
Access to travel-related perks and discounts.
Supportive and collaborative team environment.

Responsibilities

Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
Review travel plans and help confirm trip details with clients
Share helpful information about destinations, travel requirements, and agency processes
Follow up with travelers before departure to ensure everything is in place
Respond to client questions and escalate complex concerns when appropriate