Remote Travel Experience Concierge

Excitingtravelnow

Springfield (MA)

Remote

USD 25,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Travel perks & discounts

Remote work from anywhere

Ongoing training & support

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Reservations Specialist to guide clients from trip planning through return home. You will manage travel arrangements, respond to inquiries, and resolve issues with professionalism from any location.

Based in Illinois but serving travelers nationwide, the company offers exclusive perks, ongoing training, and a supportive team aimed at creating memorable journeys and stress-free experiences for clients.

Qualifications

Excellent written and verbal communication.
Background in customer service, ideally travel/hospitality.
High attention to detail and strong organizational habits.
Tech-savvy with ability to learn new booking tools quickly.
Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

Respond to client inquiries across email, phone, and messages in a timely, professional manner.
Support clients with booking modifications, cancellations, and special requests.
Provide accurate information on destinations, documents, and agency processes.
Follow up with clients to confirm plans and gather feedback after trips.
Address concerns with empathy and efficiency to ensure client satisfaction.