Remote Travel Concierge & Reservations Specialist

Excitingtravelnow; Louisville (KY); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Industry discounts

Professional training

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Reservations Specialist. You will guide clients through every step of their journey, from planning through safe return home, ensuring a seamless and stress-free experience.

Based in Illinois, the agency prides itself on personalized, high-quality service to travelers across the country, offering exclusive perks and ongoing training from a dedicated team.

Qualifications

• Excellent communication skills, both written and verbal.
• Background in customer service, ideally travel, tourism, or hospitality.
• High attention to detail and proactive mindset.
• Tech-savvy and quick to learn new systems and booking tools.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with bookings, modifications, cancellations, and special requests.
• Provide current destination, documentation, and process information.
• Follow up to confirm plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication

Customer service

Travel knowledge

Tech literacy

Detail oriented

Tools

Booking systems

CRM software

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Reservations Specialist. You will guide clients through every step of their journey, from planning through safe return home, ensuring a seamless and stress-free experience.

Based in Illinois, the agency prides itself on personalized, high-quality service to travelers across the country, offering exclusive perks and ongoing training from a dedicated team.