Remote Travel Concierge | Expert Reservations and Planning

Excitingtravelnow; Pittsburgh (Allegheny County); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

Exclusive travel perks

Industry discounts

Ongoing training and growth

Job summary

Exciting Travel Now Travel Agency USA in Illinois is seeking a Remote Travel Reservations Specialist to guide clients from planning to return home, ensuring a seamless, stress-free experience.

You will respond to inquiries across channels, assist with modifications and cancellations, provide destination information, and follow up to confirm plans. This role offers remote flexibility and access to exclusive travel perks, with ongoing training and growth.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Proactive mindset

Tech-savvy

Tools

Booking systems

Job description

Exciting Travel Now Travel Agency USA in Illinois is seeking a Remote Travel Reservations Specialist to guide clients from planning to return home, ensuring a seamless, stress-free experience.

You will respond to inquiries across channels, assist with modifications and cancellations, provide destination information, and follow up to confirm plans. This role offers remote flexibility and access to exclusive travel perks, with ongoing training and growth.