Remote Travel Concierge & Reservations Expert

Excitingtravelnow; New York (NY); Remote; USD 38,000 - 65,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Training & development

Job summary

Exciting Travel Now Travel Agency USA in Illinois offers a Remote Travel Reservations Specialist role where you guide clients from planning to return, arranging travel, answering questions, and resolving challenges with professionalism and care. You will handle inquiries across email, phone, and messaging, manage bookings, provide destination information, and follow up to confirm plans.

This remote position emphasizes flexibility and client satisfaction, with ongoing training and access to

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail and a proactive mindset.
• Familiarity with booking systems and tools is a plus.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Proactive mindset

Tech-savvy

Travel enthusiasm

Job description

Exciting Travel Now Travel Agency USA in Illinois offers a Remote Travel Reservations Specialist role where you guide clients from planning to return, arranging travel, answering questions, and resolving challenges with professionalism and care. You will handle inquiries across email, phone, and messaging, manage bookings, provide destination information, and follow up to confirm plans.

This remote position emphasizes flexibility and client satisfaction, with ongoing training and access to