Remote Customer Service & Coordination Specialist

Next Stop Travel; Boca Raton (FL); Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and onboarding

Job summary

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to handle client inquiries, coordinate service arrangements, and support the coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will serve as a primary contact via email, phone, and online platforms; identify client needs; coordinate scheduling; submit reservations with external providers; and maintain accurate records while

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Tools

CRM software

Web-based systems

Job description

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to handle client inquiries, coordinate service arrangements, and support the coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will serve as a primary contact via email, phone, and online platforms; identify client needs; coordinate scheduling; submit reservations with external providers; and maintain accurate records while