Remote Travel Coordination & Client Services

Next Stop Travel; Reading (Berks County); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Next Stop Travel is seeking a Customer Service Representative to support client requests and coordinate service arrangements in a flexible remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, and organize detailed service plans. The role emphasizes accuracy, proactive communication, and independent work with ongoing onboarding and training.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration.

Skills

Customer service

Coordination

Administrative work

Communication

Independent work

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative to support client requests and coordinate service arrangements in a flexible remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, and organize detailed service plans. The role emphasizes accuracy, proactive communication, and independent work with ongoing onboarding and training.